Terms and conditions of stay at Kew Cattery.

We take your cat’s health and the health of our other guests very seriously.

• All cats must have a current F3 Vaccination.  Proof of current status is required prior to admission and Kew Vet and Cattery reserves the right to refuse admission if this is not provided or vaccination status is not considered to be current by our staff.
• Kew Vet and Cattery is unable to board kittens who have not completed a primary vaccination course.
• We reserve the right to refuse admission to any cat showing signs of illness or infectious disease at time of admission.
• Un-desexed cats can not be boarded if over 5 months of age.
• Any cat showing signs of parasite infestation (fleas, intestinal worms, ticks) will be treated and the owner accepts the cost of this treatment.
• If an animal becomes ill during their stay, our staff will seek Veterinary advice and treatment. Clients accept all costs associated with Veterinary attention and treatment.
  • In non urgent cases we will contact your emergency contact and arrange consultation and treatment at your own vet or Kew Vet (as per admission form)
  • In an emergency situation, treatment will be initiated at Kew Vet until your pet is stable. We will then contact your emergency contact and arrange with them if necessary for your pet to be moved to your preferred Vet (If not Hawthorn East Vet or Kew Vet).
  • If your emergency contact is not able to be contacted, treatment will be provided at owner’s expense at Kew Vet.

• It is a requirement of admission that a local emergency contact is provided with preferred method of contact.
• If an animal is not collected within 30 days of the end of the booking, and we are unable to reach the owner by phone or email contacts provided, the cat is considered to be abandoned and Kew Cattery will surrender the cat to the RSPCA or local animal pound.
• In the unlikely event of the death of your pet, we will contact your emergency contact and hold your pet’s body for further advice.

Payment

• All accounts must be settled before your cat is discharged.
• We charge per cat per night.
• Our fees are subject to change without notice.
• Additional charges are incurred for administering medication, nail trims, isolation facilities or any Veterinary treatment incurred.
• Peak period fees apply for stays over Easter and from the 20th December to 27th January each year.  A 50% non-refundable deposit is required to secure the booking.
• A seven night minimum stay is required over the Christmas period. A five night minimum applies over Easter. 

• During peak periods a cancellation policy applies.

  If cancelled with 2 weeks notice –  Full refund given minus $50 deposit.

  If cancelled with one weeks notice – Full refund given minus  $50

  If cancelled with less than one weeks notice – Deposit is non refundable.

  If cancelled due to COVID restrictions affecting travel – A credit will be applied for you to use in the future.

• For early collection, we require 24 hours notice and clients will be charged for this notice period.  During peak times or minimum stay periods, clients will be liable for the charge for entire booked period.
• We accept cash, EFTPOS and credit card.  We do not accept cheques and do not run accounts.

Other

• Clients are able to provide their own food for their cat, however due to extra work involved, there will be no discount provided for this. Standard Fees apply.
• Clients are welcome to leave personal belongings with their pets.  Care and attention will be given to these, however Kew Cattery accepts no responsibility for any loss or damage to personal belongings, including cat carriers.
• Clients understand that Kew Cattery is not staffed 24 hours a day.
• While Kew Cattery aims to provide a safe, stress free and welcoming home away from home for your pet, all owners understand and accept that boarding is entirely at the owner’s risk.