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Have a question? | Hawthorn East Vet & Kew Vet & Cattery

Common questions

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Google Maps location for Kew Vet and Cattery

Kew Vet and Cattery
13 Cotham Rd
VIC 3101

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03 9853 7125

Hawthorn East Vet
1 Victoria Rd
Hawthorn East
VIC 3123

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03 9882 0007
















Check out our commonly asked questions below.  If we have not answered your query, feel free to give us a call on 9853 9608 or email us at


Does my cat need to be vaccinated?

All cats must have be up to date with an F3 vaccination covering viral causes of cat flu and feline enteritis. Proof of vaccine and when your cat is next due will be required at the time of booking. Vaccines must be completed at least 7 days before admission.   Please ensure your cats vaccines are kept up to date as we would hate to have to turn them away if they are not fully protected.  This is a requirement to protect both your cat and other our other guests.

We recommend all cats are on regular preventative flea and intestinal worm control. If we do spot any evidence of fleas on your pet during their stay, we will treat with Advantage flea control. (Additional charges apply).


 My cat is over 14 years old?   Will they be ok?

We are able to take extra care of our special senior patients. We do require that cats over 14 years have a health certificate issued by a Vet (either your Vet or we can arrange a visit with the Kew Vet downstairs) within the previous 6 months.


When do I pick up and drop off my cat?

We have recently extended our hours to make it easier for you to pick up or drop off your cat.  Our new 'check in and check out' hours are

Monday - Friday  8.30am - 1.00pm and 2pm -5.30pm

Saturday  9.30am - 2.30pm

We are not able to offer pick up or drop off  on Sundays or Public holidays. 

Please allow 5-10 minutes to complete the necessary paperwork when dropping off your pet.


What do you feed my cat?

We feed a range of premium quality pet foods including Iams and Hills Science diet pet food.  Your pet is monitored closely to ensure they are eating well (we also keep an eye on their weight to ensure they are not gaining or losing weight during their stay.    If your pet requires prescription food or you would like to bring your own food please talk to one of our team.


My cat is on medication?  

We can give medication while your pet stays, and with a Vet on site we are on hand should your pet require attention. Unfortunately we are unable to board diabetic animals that require twice daily insulin injections.   There is an additional fee of $2.50 per day for cats requiring medication.   For all pets on medication, we do require a recent Veterinary history outlining your pets condition, so we can ensure we can monitor them closely and keep them healthy during their stay.


What happens if my pet gets sick while they stay?

When your pet stays, we will ask for your regular Vets details. If your pet does become ill, we will get in touch with your contact person and arrange for them to obtain treatment at your preferred Vet. Unfortunately we are unable to transport cats. For emergency treatments or if no Vet is specified, we are lucky to sit on top of the Kew Vet.  Clients are liable for any costs associated with treatment.


Does my cat get exercise or mingle with other cats?

Cats are deep thinkers and solitary animals who are usually more relaxed and settled with their own company.  Our suites are all much larger than standard and provide plenty of room to move around and jump between levels.  We are also able to let each cat out for some exercise time and a play during the day in our play areas.  Our team will assess each guest individually to help make your cats stay with us as comfortable as possible.

We do not mix cats (other than those from the same family) as we feel that this increases stress on your pet and there is also a risk of fighting or spread of disease such as FIV (feline immunodeficiency virus).